If for any reason you are not satisfied with your order, we will gladly accept your return of unworn, unwashed, or defective merchandise within 30 days of purchase.  All returns will be reviewed by a www.ChivCulture.com staff member.

Within the first 15 days after purchase, customers are eligible for one free exchange shipping.  After 15 days, customers may only make an exchange for store credit.  

If item has been marked down, customer has 30 days after purchase to return item for full store credit.  After 30 days, customer will only be given store credit for item's current selling price. Customers will be required to provide a proof of purchase with all returns.  All items sold on SALE are FINAL.  No refunds will be issued.

Please refer to the back of your packing slip for detailed instructions on making your return.

If the packing slip is unavailable, please include a note or letter containing the following information:

Your name, address, and email address

Your daytime phone number, in case we have questions

A list of the product(s) and why you are returning the product(s) (for example: wrong size, wrong product, didn't like color, damaged in transit, etc.)

Do not ship return product in original shoe box.  Use an additional box with the shoe box and return slip included in the package. Please ship your return package to:

Any shoe returned to us for a refund or exchange which is not a result of a mistake on our part, there will be a 10% re-stocking fee and customer must pay for shipping both ways. 

Chivalrous Culture

C/O IDS
40 Enterprise Ave
Secaucus, NJ 07094

All return packages must be shipped using a service that tracks packages, such as with UPS, FedEx or USPS (ask for services that have tracking options). 

Please allow a minimum of 14 days for us to receive and process your return. You can expect a refund within 30 days of when we receive your return. We'll notify you via email once we've received and processed the returned product(s). We'll credit or refund the value of the merchandise total. Refunds will be given in the same form of payment as the original purchase.

NOTE: We're sorry, but we don't credit shipping costs for returned orders.

Please note: www.ChivCulture.com is not able to return merchandise obtained from a retailer other than www.LovePastry.com. To return products purchased at another store, please return the product to the retail location where it was purchased. If the retail location will not accept your return, please call Pastry Consumer Relations at 1-347-735-9514. 

For all additional questions please email orders@ ChivCulture. com